Legal

Privacy Policy

Last updated December 30, 2025
Important notice regarding text messaging data

Dialtu LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential.

Introduction

This Privacy Notice for Dialtu LLC ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at http://www.dialtu.com, or any website of ours that links to this Privacy Notice.
  • Use Dialtu Business Hub, an online platform where business owners can create and manage AI solutions for Voice and Text.
  • Engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@dialtu.com.

1. What information do we collect?

In short: We collect personal information that you provide to us.

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Physical addresses
  • Usernames and passwords
  • Contact preferences and billing addresses
  • Debit/credit card numbers
  • EIN
  • Opt-in records and timestamps for communication channels (SMS, email, etc.)

Sensitive Information. We do not process sensitive information (e.g., race, religion, sexual orientation).

Payment Data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.

Social Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account.

Information automatically collected

Certain information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. It is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

2. How do we process your information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We use the data collected to:

  • Facilitate account creation and authentication and manage user accounts.
  • Deliver and facilitate the delivery of services, including processing transactions and payments.
  • Respond to user inquiries and offer support.
  • Send you administrative information (e.g., changes to terms, policies, appointment details).
  • Maintain records of your communication preferences and consent.
  • Protect our Services (security, monitoring, and fraud prevention).
  • Evaluate and improve our Services, products, marketing, and your experience.
  • Comply with our legal obligations.

3. When and with whom do we share your personal information?

In short: We may share information in specific situations described in this section and/or with the following categories of third parties. However, we strictly limit SMS data sharing.

Vendors, consultants, and other third-party service providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

  • AI Platforms
  • Cloud Computing Services
  • Communication & Collaboration Tools
  • Retargeting Platforms
  • User Account Registration & Authentication Services
  • SMS aggregators and providers (solely for the purpose of delivering messages you have consented to receive)

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors in support services, such as customer service, is permitted strictly for the provision of that service. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Other situations

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition. In such cases, your SMS opt-in data remains protected under the terms of this policy and is not sold.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

4. SMS messaging & compliance

Text message program terms & conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Consent & opt-in

  • You will only receive messages if you have explicitly opted in.
  • We maintain timestamped records of all opt-in actions.
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-out instructions

  • You can cancel SMS notifications at any time by replying "STOP".
  • You will receive a final confirmation message and no further messages unless you re-subscribe.
  • All opt-out requests are processed within 24 hours.

Message frequency & content

  • Message frequency varies based on your interactions with our business.
  • Messages will be directly related to the services you have requested.
  • We do not send promotional content without specific consent.

Help & support

  • Reply "HELP" for assistance or contact us at info@dialtu.com.
  • Customer support is available during standard business hours.

Carrier information

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

5. Do we offer artificial intelligence-based products?

In short: Yes, we offer products, features, or tools powered by artificial intelligence.

Use of AI technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including Anthropic, ElevenLabs, and Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for AI applications, bots, automation, deployment, insights, and search.

How we process your data using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and protects your personal information throughout the process.

6. How do we handle your social logins?

In short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X credentials). We will receive certain profile information about you from your social media provider (often including your name, email address, friends list, and profile picture). We recommend that you review their privacy notice to understand how they collect, use, and share your personal information.

7. How long do we keep your information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice. No purpose in this notice will require us to keep your personal information for longer than twenty-four (24) months past the termination of the user's account.

8. How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We implement and maintain reasonable security measures, which include:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates

However, no electronic transmission over the Internet can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

9. Do we collect information from minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

If we learn that personal information from users under 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at info@dialtu.com.

10. What are your privacy rights?

In short: You may review, change, or terminate your account at any time.

Withdrawing your consent

You have the right to withdraw your consent at any time by contacting us.

Opting out of marketing

You can unsubscribe from our marketing communications at any time by replying "STOP" or "UNSUBSCRIBE" to SMS messages, or by clicking "unsubscribe" in our emails.

Account information

You can review, change, or terminate your account by contacting us.

11. Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

12. Do United States residents have specific privacy rights?

In short: Yes, if you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights.

Your rights

These rights generally include:

  • Right to know whether we are processing your personal data
  • Right to access and correct your personal data
  • Right to request deletion
  • Right to obtain a copy of your data
  • Right to non-discrimination

California residents

We have not sold or shared any personal information with third parties for a business or commercial purpose in the preceding twelve (12) months.

How to exercise your rights

To exercise these rights, you can contact us by submitting a data subject access request (https://app.termly.io/dsar/6f157bfb-a404-4ad4-9767-e775ee6675cc), by emailing us at info@dialtu.com, or by referring to the contact details at the bottom of this document.

13. Do we make updates to this notice?

In short: Yes, we will update this notice as necessary.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.

14. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us at:

Dialtu LLC30-28 79st, East Elmhurst, NY 11370, USEmail: support@dialtu.comTel. +1 (929) 429-2857Tel. +57 (311) 360-9430

15. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.